On December 14th, an appreciation letter from Singapore Chengxin ship management was received to SWS after service office. The company speaks highly of technical instruction and excellent service offered by after service personnel Lu Dongfang, Ge Wenjin, Xu Zhengming, No 3 design and research department worker Zhang Rong, SCH machinery installation and commissioning department worker Lou Hongliang during the rudder blade calibration repair work for H1045A. In March 2015, an accident happened to the vessel when sailing in USA, resulting rudder blade being deformed, which has a critical effect on vessel’s safe operation. Afterwards, owner asked SWS for technical support in hope of being instructed to restore the rudder blade in dry dock. After receiving the request, after service office personnel proactively communicated with No 3 design and research department and SCH machinery installation and commissioning department, analyzing the problem, working on the solution, making full preparation for the repairing plan. In November, led by after service office, a team consisted of numbers from No 3 design and research department and SCH machinery installation and commissioning department set out for Singapore to cooperate with owner to restore the rudder blade. Under professional and patient guidance and instruction by our team, the repairing job was successfully completed. Owner was greatly satisfied with our professional and responsible performance in the process, to show their gratitude, they specially wrote an appreciation letter to recognize our contribution. Since the vessel has been expired in guarantee for a long time, this technical support is a commercial one, for this reason, the owner’s letter is a true affirmation to SCH’s after service work and technical strength. It also reveals SCH’s outstanding capacity in both ship construction and after sales repairing. In recent years, SWS firmly adheres to the concept of “customer first and service foremost”, taking every request from owner seriously, proactively communicating with them and taking concrete action in prompt way, which always keeps the questionnaires for custom service a high level of more than 90%.